Guides
Understand every step of an ArosaPay transaction.
Learn how protected checkout works for buyers, sellers, and teams integrating ArosaPay.
How ArosaPay works
The canonical lifecycle of an ArosaPay transaction, from payment safeguarded through to settlement released.
Read guideStart here
How an ArosaPay transaction is structured, from protected checkout to settlement released.
How ArosaPay works
The canonical lifecycle of an ArosaPay transaction, from payment safeguarded through to settlement released.
Read guideProtected checkout explained
What happens to a payment between checkout and settlement released, and what each side can rely on.
Read guideUnderstanding transaction states
A plain-language map of every state a transaction can show, and what each one means for you.
Read guideBuyers
Paying through protected checkout, reviewing an order, confirming receipt and raising a problem.
Buying with protected checkout
Understand payment safeguarding, merchant fulfilment, buyer confirmation, and what to do if something is wrong.
Read guideUnderstanding "Payment safeguarded"
What the payment safeguarded state means for your money and for the seller's ability to fulfil.
Read guideReviewing your order
How the review window works and what to check before you confirm or report a problem.
Read guideConfirming receipt
How to confirm an order, what confirmation commits you to, and what happens straight afterwards.
Read guideReporting a problem
How to report an issue before confirmation, and what the under review path involves.
Read guideSubmitting requested evidence
What counts as evidence, how the request window works, and how to submit it cleanly.
Read guideUnderstanding refunds and resolutions
The outcomes a review can reach and what refund processing and refund completed mean.
Read guideSellers
Adding seller capability, verification and activation, fulfilment, release and settlement.
Become a seller
How to add seller capability to your existing ArosaPay identity without opening a second account.
Read guideSeller verification & activation
The real seller path from onboarding through verification and compliance to an activated account.
Read guideCreating your first protected transaction
Create protected transactions, understand payment status, fulfil orders, and follow settlement through release.
Read guideWhen you can fulfil
The exact signal that tells a seller it is safe to dispatch, and how to record fulfilment.
Read guideUnderstanding buyer confirmation
What happens during awaiting buyer confirmation and what a seller can and cannot influence.
Read guideUnderstanding Release Pending
What release pending means, why it exists, and what moves a transaction out of it.
Read guideSettlement and reconciliation
How released settlements arrive, what appears on the record, and how to match them to your orders.
Read guideResponding to a buyer issue
What to do when a transaction moves to under review, and how to put your side on the record.
Read guideDevelopers & operations
Integration orientation, events, references and reconciliation. Full technical detail lives in the docs.
Integrate ArosaPay
Orientation for teams adding protected checkout to a platform, storefront or internal system.
Read guideAPI overview
What the ArosaPay API covers, how it is authenticated, and where the full reference lives.
Read guideWebhook events
How ArosaPay notifies your system of transaction state changes, and how to consume them safely.
Read guidePayment reconciliation
How to tie released settlements back to orders in a finance system, and where exceptions come from.
Read guideMerchant references and transaction IDs
How the two identifiers on a transaction differ and how to use each one correctly.
Read guideRetries and idempotency
How to make transaction creation and webhook handling safe under retries and redelivery.
Read guideTesting an integration
What to exercise before going live, including the exception path most integrations forget.
Read guideLooking for something else?
The Help Centre answers account and transaction questions, and the API reference carries the full technical specification.