Buyers1 min read
Payment safeguarded is the first state after a successful checkout. It is the point where your payment is recorded against the transaction and the seller can begin fulfilment.
What it means
- Your payment has been received and recorded against this specific transaction.
- The funds are safeguarded and are not available to the seller at this point.
- The seller has a reliable signal that the order is funded and can be fulfilled.
- Nothing is released until confirmation, or until the review window closes without a reported problem.
What happens next
The transaction moves to ready for fulfillment, then to awaiting buyer confirmation once the seller records fulfilment. See Understanding transaction states for the full map.
If the seller does not fulfil
If fulfilment is not recorded within the agreed timeframe, raise it on the transaction. A transaction that is never fulfilled follows the exception path rather than releasing to the seller.
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Related guides
BuyersBuying with protected checkoutUnderstand payment safeguarding, merchant fulfilment, buyer confirmation, and what to do if something is wrong.Start hereUnderstanding transaction statesA plain-language map of every state a transaction can show, and what each one means for you.BuyersReporting a problemHow to report an issue before confirmation, and what the under review path involves.
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