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    Trust · Dispute Process

    Evidence-based review before release, refund, or resolution.

    A dispute pauses release. Both parties submit evidence. A reviewer applies the outcome against the transaction terms.

    See how funds are heldProduct overview

    Process

    1. 01
      Open the dispute

      The buyer or merchant opens a dispute against a specific transaction. Release is paused immediately.

    2. 02
      Submit evidence

      Both parties upload delivery evidence, chats, invoices, and condition notes within the response window.

    3. 03
      Review

      A reviewer reads both sides against the transaction terms and the delivery evidence.

    4. 04
      Outcome

      Release, refund, or partial resolution. Recorded to the transaction record with reviewer and timestamp.

    What is protected, what is not

    In scope

    Non-delivery, item significantly not as described, wrong item shipped, damage on arrival where documented.

    Out of scope

    Change of mind after confirmation, disputes without evidence, off-platform arrangements not written to the transaction terms.

    Recorded, not asserted

    Both parties see the same record.

    The dispute state, evidence, reviewer, and outcome are all written to the transaction. There is no separate story told to each side.

    Merchant agreement