Trust · Funds Safeguarding
How buyer payments are held before release.
Payment moves into a safeguarded position with our licensed payment partner. It is not deposited into the merchant's operating account until release.
What safeguarding means, in practice
Buyer payments are held separately from the merchant's day-to-day operating balance during the safeguarded state.
Custody sits with our approved payment and banking partner under their regulated arrangements.
Funds move to the merchant payout account only after release — buyer confirmation or the agreed condition.
If a dispute resolves as a refund or partial resolution, funds move back to the buyer through the same rail.
What we do not claim
Trust reads better when it is precise.
Safeguarding governs custody and release. It is not an insurance policy over loss events.
ArosaPay does not take deposits on its own account. Custody is with the licensed payment partner.
Read the fine print
Custody and payout are governed by the merchant agreement.
Final custody, release timing, and payout structure follow the approved payment and banking partner configuration and the merchant agreement.
Merchant agreement