Product · Dispute Review
When something goes wrong, the transaction stays in review.
A dispute pauses release. Both sides submit evidence. A reviewer applies the outcome: release, refund, or a partial resolution — recorded to the transaction.
The exception path
- 01Issue raised
The buyer or merchant opens a dispute against a specific transaction. Release is paused.
- 02Evidence submitted
Both sides upload proof: delivery photos, tracking, chats, condition notes, invoices.
- 03Review
A reviewer reads both sides against the transaction terms and the delivery evidence.
- 04Outcome applied
Release to the merchant, refund to the buyer, or a partial resolution. Recorded to the transaction record.
What each side controls
Neither party can settle the transaction unilaterally while a dispute is open.
Can open a dispute, upload evidence, and accept a resolution. Cannot force release or refund.
Can respond, upload evidence, and propose a partial resolution. Cannot pull funds from a disputed transaction.
Recorded, not asserted
Every dispute has an evidence trail.
The outcome is written to the transaction with the reviewer, timestamp, and applied resolution. Both parties see the same record.
Read the dispute policy