A protected transaction is the record both sides work from. Setting it up precisely is what makes fulfilment, confirmation and any later review straightforward.
Creating the transaction
- 01
Describe what is being sold
Item or service, quantity, specification and anything you have promised. This description is what a review compares against.
- 02
Set the amount
In KES, including anything the buyer is expected to pay for on this transaction.
- 03
Set the review window
The buyer sees it before paying, so choose a window that is realistic for your delivery method.
- 04
Add your reference
Your own order number, so the transaction reconciles cleanly against your books.
- 05
Share the link
Send the payment link through the channel you already use with the buyer.
Watching payment status
The transaction shows payment safeguarded once the buyer has paid, then ready for fulfillment. Do not dispatch before payment safeguarded appears on the transaction.
Through to settlement
Record fulfilment, wait for the buyer's confirmation or the window to close, then follow the transaction through release pending to settlement released. See Understanding Release Pending.
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