Sellers1 min read
Awaiting buyer confirmation is the review window from the seller's side. This guide explains how it ends and what a seller should do while it runs.
How the window ends
- The buyer confirms receipt and the transaction moves to release pending.
- The window closes with no confirmation and no reported problem, and the transaction moves to release pending.
- The buyer reports a problem and the transaction moves to under review.
What you can do while it runs
Make sure your fulfilment record is complete, respond to buyer questions on the transaction, and keep your delivery references on file. Complete records are what a review works from if one is opened.
Do not ask a buyer to confirm before they have received the order. Confirmation obtained that way is the weakest possible position if the transaction is later reviewed.
Related guides
SellersWhen you can fulfilThe exact signal that tells a seller it is safe to dispatch, and how to record fulfilment.SellersUnderstanding Release PendingWhat release pending means, why it exists, and what moves a transaction out of it.SellersResponding to a buyer issueWhat to do when a transaction moves to under review, and how to put your side on the record.
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