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    SOLUTIONS · FREELANCE SERVICES

    Protected checkout for freelance work.

    For design, writing, development, marketing, consulting, and other service projects, ArosaPay safeguards milestone payments before release and ties settlement to the agreed deliverable, client confirmation, review window, or dispute outcome.

    Create protected milestoneStart merchant applicationRead the dispute process

    Payment safeguarded before work begins · Released after confirmation · Review path if contested

    MILESTONE STATE

    FUNDS SAFEGUARDED
    IN DELIVERY
    AWAITING CONFIRMATION
    SETTLEMENT RELEASED
    UNDER REVIEW · IF CONTESTED

    THE PROBLEM

    Why freelance work needs clearer release rules

    Freelance projects often fail because scope, delivery, revision limits, and payment timing are not recorded in one trusted transaction.

    Client concerns

    • ·Work may not match the agreed scope
    • ·The freelancer may delay or disappear
    • ·Deliverables may be incomplete
    • ·Revision expectations may be unclear
    • ·Payment may move before the outcome is accepted

    Freelancer concerns

    • ·Client may delay approval after receiving the work
    • ·Scope may expand without new payment terms
    • ·Revision requests may become open-ended
    • ·Payment confirmation may be unclear
    • ·Project evidence may be scattered across messages and files

    ArosaPay does not replace a contract, project manager, or freelance marketplace. It gives both sides a structured transaction record, release condition, evidence trail, and review path.

    HOW IT WORKS

    How protected checkout works for freelance milestones

    1. 01

      Define the milestone

      Client and freelancer agree on the scope, deliverable, amount, release condition, review window, and revision expectations.

    2. 02

      Payment is safeguarded

      The client pays through the protected checkout flow. Payment is attached to the milestone transaction and is not released yet.

    3. 03

      Freelancer delivers

      The freelancer submits the agreed deliverable or completion evidence through the supported workflow.

    4. 04

      Client reviews

      The client reviews the deliverable against the agreed milestone terms.

    5. 05

      Confirm or report an issue

      If the work is accepted, the client confirms. If there is a problem, the transaction moves into review before release, refund, or partial resolution.

    Confirmation moves the transaction toward release according to the approved settlement process.

    FEATURES

    Built for freelance milestones where scope matters

    Milestone transaction record

    Scope, amount, deliverable, release condition, status, and outcome stay attached to one transaction.

    Condition-based release

    Payment releases only after client confirmation, review window expiry, or another agreed milestone condition.

    Revision expectations

    Revision limits or review expectations can be recorded in the milestone terms where supported.

    Evidence-ready review

    Deliverables, messages, documents, screenshots, or completion proof may be attached if review is needed.

    Client confidence

    The client can fund the milestone without releasing payment before the agreed outcome.

    Freelancer confidence

    The freelancer can see that payment has been safeguarded before beginning the agreed work.

    PRICING

    Standard freelance pricing

    Custom pricing may apply for approved service platforms, agencies, enterprise merchants, high-value projects, or risk-adjusted milestone flows.

    Standard fee
    2.9% + KES 30
    Minimum fee
    KES 100
    Charged on
    Completed transactions only

    Unlike freelance marketplaces, ArosaPay does not need to own the talent marketplace. It provides a protected checkout and settlement workflow that can sit alongside direct client-freelancer relationships or approved service platforms.

    View full pricing

    COMPARISON

    Freelance marketplace vs protected checkout

    Freelance marketplace

    • ·Owns discovery and profiles
    • ·May charge marketplace fees
    • ·Controls the work relationship

    ArosaPay protected checkout

    • ·Safeguards payment against a transaction record
    • ·Records release conditions
    • ·Supports confirmation and review
    • ·Can support direct client-freelancer or platform-led flows

    REVIEW PATH

    Review path if a milestone is contested

    If a client or freelancer reports a problem, release pauses while evidence is reviewed. Evidence may be requested from either party before release, refund, or partial resolution.

    Possible review reasons

    • ·Deliverable not submitted
    • ·Deliverable differs from agreed scope
    • ·Milestone quality contested
    • ·Revision expectations contested
    • ·Client non-response
    • ·Freelancer non-response
    • ·Project cancellation
    • ·Other issue requiring review

    FREELANCERS

    Freelancer profiles and limits

    ArosaPay may apply transaction limits, review windows, additional checks, or custom settlement rules based on:

    Freelancer profile

    Project value

    Service category

    Risk history

    Approved agreement

    Approved freelancers, agencies, or platforms can see applicable limits and settlement rules during onboarding or in their agreement.

    EXAMPLE SCENARIOS

    Illustrative freelance milestone scenarios

    These are examples, not customer testimonials.

    Example

    Website design

    A client and designer agree on a landing page milestone, delivery date, and revision expectations. Payment is safeguarded before work begins and released after confirmation.

    Example

    Content project

    A writer delivers a batch of articles against an agreed scope. The client confirms accepted deliverables or reports an issue for review.

    Example

    Development milestone

    A developer completes a feature milestone. If the client disputes the output, evidence is reviewed against the milestone record before release, refund, or partial resolution.

    FOR DEVELOPERS

    Webhook events

    Developers can receive signed events for material milestone state changes where enabled for approved freelance or service-platform integrations.

    • transaction.funds_safeguarded
    • transaction.milestone_submitted
    • transaction.client_confirmed
    • transaction.revision_requested
    • transaction.under_review
    • transaction.settlement_released
    • transaction.refunded
    • transaction.partial_resolution
    View API documentation View webhook documentation View reconciliation docs

    FAQ

    Frequently asked questions

    Freelance payments with clearer release rules.

    Payment is safeguarded against a milestone record. Release follows client confirmation, agreed review window, or dispute resolution.

    Create protected milestoneStart merchant application

    Standard pricing: 2.9% + KES 30, minimum KES 100, charged on completed transactions only. Custom pricing may apply for approved service platforms and enterprise flows.