Example
Custom suit
A buyer and tailor agree on measurements, fabric, delivery date, amount, and release condition. Payment is safeguarded before work begins and released after confirmation or agreed outcome.
SOLUTIONS · FASHION & TAILORING
Protected checkout for fashion and tailoring orders.
For custom garments, online fashion, alterations, and made-to-order pieces, ArosaPay safeguards payment before release and ties settlement to the agreed condition — fitting confirmation, delivery confirmation, review window expiry, or dispute outcome.
Payment safeguarded before release · Released after confirmation · Review path if contested
TRANSACTION STATE
FUNDS SAFEGUARDED
IN FULFILLMENT
AWAITING CONFIRMATION
SETTLEMENT RELEASED
UNDER REVIEW · IF CONTESTED
THE PROBLEM
Why fashion and tailoring need clearer release rules
Fashion and tailoring orders can become difficult when fit, fabric, measurements, delivery, and expectations are not recorded in one shared transaction.
Buyer concerns
- ·The garment may not match the agreed measurements
- ·Fabric, color, or finish may differ from expectations
- ·Alteration expectations may be unclear
- ·Payment may release before the buyer confirms the order
- ·Evidence may be scattered across WhatsApp, calls, and photos
Tailor or seller concerns
- ·Buyers may change requirements after work begins
- ·Custom pieces may be hard to resell
- ·Revision requests may become open-ended
- ·Payment confirmation may be unclear
- ·Disputes can become informal and emotional
ArosaPay does not replace proper measurements, tailoring skill, or buyer inspection. It gives both sides a structured transaction record, release condition, evidence trail, and review path.
HOW IT WORKS
How protected checkout works for fashion and tailoring
01
Create the order record
Buyer and tailor agree on the item, amount, measurements, fabric or specifications, release condition, review window, and supporting terms.
02
Payment is safeguarded
The buyer pays through ArosaPay's protected checkout flow. Payment is attached to the transaction record and is not released yet.
03
Tailor or seller fulfils
The tailor, designer, or seller prepares the garment or order according to the agreed terms.
04
Buyer reviews
The buyer reviews the garment against the recorded measurements, specifications, delivery details, or agreed condition.
05
Confirm or report an issue
If the order is accepted, the buyer confirms. If there is a problem, the transaction moves into review before release, refund, or partial resolution.
If alteration terms are agreed upfront, they can be recorded in the transaction terms.
FEATURES
Built for fashion orders where fit and condition matter
Measurement and specification record
Measurements, style notes, fabric references, color expectations, and agreed terms can be recorded before payment is safeguarded.
Condition-based release
Settlement follows buyer confirmation, review window expiry, or another agreed release condition.
Evidence-ready review
Photos, measurements, chat records, receipts, and delivery notes may be attached if review is needed.
Alteration expectations
Where supported, alteration expectations or revision limits can be recorded in the transaction terms.
Buyer confidence
The buyer can confirm the garment against the agreed condition before settlement is released.
Tailor and seller confidence
The tailor or seller can see that payment has been safeguarded before beginning or releasing the order.
COMPARISON
Direct order risk vs protected checkout
Traditional direct order
- ·Fit or fabric expectations may not be recorded clearly
- ·Payment may release before confirmation
- ·Evidence may be scattered across messages
- ·Alteration expectations may become unclear
- ·Disputes may become informal
ArosaPay protected checkout
- ·Payment is safeguarded against a transaction record
- ·Release condition is visible upfront
- ·Measurements and specifications can be recorded where supported
- ·Evidence can be attached if review is needed
- ·Outcome stays tied to one transaction record
EXAMPLE SCENARIOS
How protected checkout can apply
Illustrative examples only. Not customer testimonials.
Example
Online dress order
A buyer receives a garment that appears different from the recorded description. The buyer reports an issue, and release pauses while evidence is reviewed.
Example
Tailor protection
A tailor starts work after seeing that payment has been safeguarded. If the buyer changes the scope, the original transaction record remains available for review.
PRICING
Standard fashion and tailoring pricing
Custom pricing may apply for approved fashion sellers, tailoring houses, enterprise merchants, high-value orders, or risk-adjusted transaction profiles.
Canonical pricing
- Standard fee
- 2.9% + KES 30
- Minimum fee
- KES 100
- Charged on
- Completed transactions only
Worked example
- Custom dress
- KES 85,000
- Fee (2.9% + KES 30)
- KES 2,495
- Net before any other approved charges
- KES 82,505
REVIEW PATH
Review path if a fashion order is contested
If a buyer or seller reports a problem, release pauses while evidence is reviewed. Evidence may be requested from either party before settlement release, refund, or partial resolution.
Possible review reasons
- ·Measurements or fit contested
- ·Fabric or color differs from transaction record
- ·Wrong item delivered
- ·Item not received
- ·Alteration terms contested
- ·Quality or finish contested
- ·Buyer or seller non-response
- ·Other issue requiring review
TAILORS & SELLERS
Tailor and seller profiles
ArosaPay may apply transaction limits, review windows, additional checks, or custom settlement rules based on:
Seller profile
Order value
Category
Risk history
Approved agreement
Approved tailors, designers, or fashion sellers can see applicable limits and settlement rules during onboarding or in their agreement.
FOR DEVELOPERS
Webhook events
Developers can receive signed events for material fashion-order state changes where enabled for approved integrations.
- transaction.funds_safeguarded
- transaction.order_ready
- transaction.fitting_started
- transaction.buyer_confirmed
- transaction.under_review
- transaction.settlement_released
- transaction.refunded
- transaction.partial_resolution
FAQ
Frequently asked questions
Fashion orders with clearer release rules.
Payment is safeguarded against a transaction record. Release follows buyer confirmation, agreed terms, review window expiry, or dispute resolution.
Standard pricing: 2.9% + KES 30, minimum KES 100, charged on completed transactions only. Custom pricing may apply for approved sellers and enterprise flows.